Support Overview
Whether you’re experiencing a technical issue, have a functional question, or need assistance, our application experts are here to help you resolve your problem quickly.
Contact Support
Phone, email: An application specialist will handle your request and help you resolve your issue.
Support Hours
Available Monday through Friday during two time slots each day; requests received outside these hours will be processed as soon as support resumes.
Online Documentation
User guides, tutorials, best practices, and answers to frequently asked questions—all available before you even contact support.
Join Our Teams
If you are already a customer and have an active maintenance and support contract, you can contact our support team by phone or email. An application specialist will handle your request and help you resolve your issue, whether it’s a technical problem, a functional question, or a more general need for assistance with the day-to-day use of Agilium.
A single point of contact, from the initial contact through to resolution
Support Hours
Our team, based in Grenoble and Annecy, is available Monday through Thursday from 9:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 6:00 p.m., and on Friday from 9:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. Requests submitted outside these hours are processed as soon as support resumes, to ensure you receive prompt assistance throughout the week.
Let’s build Agilium together: Your feedback directly informs our product roadmap through a voting system.
Online Documentation
With online documentation, you—as the quality manager—are no longer the primary point of reference for your software and quality system. Your users have direct access to user guides, module tutorials, best practices for platform administration, and answers to frequently asked questions. This allows them to easily find answers to their questions about features on their own, without having to constantly reach out to your team.
Your users find the answers on their own, saving you time every day.
What Support Covers
From deployment to day-to-day operations, Agilium Support handles issues and answers any questions about the software’s features.
During deployment
The project manager and Agilium consultants will provide you with all the support you need during the deployment and training on the tool.
After deployment
Our support team resolves any issues and answers your questions about the software’s features, providing access to patches and the latest updates.
A dedicated contact person
You designate a contact person at your company who has been trained by Agilium to serve as the liaison with your teams: this ensures direct, expert communication with our support team for every request
What Our Customers Say About Agilium
250 organizations trust us to lead their quality initiatives. Here’s what they have to say—unfiltered.
Precision Machinery
Agilium enabled us to build and digitize our quality system and obtain our ISO 9001 certification in less than a year. The solution is particularly well-suited for small industrial businesses thanks to its ease of use and comprehensive coverage of quality processes. We now manage our audits, risks, nonconformities, action plans, and documents from a single platform. Our teams quickly adopted the tool, and we now have a clear and structured view of our QMS. It’s a real asset in supporting our growth.
Quality Manager
Energy-Efficient Renovation
The activity history with export and filter options is really handy. I give monthly presentations to my management team on what’s going on, and this lets me put together a report in two minutes: I filter what I want to show, export it, and I’m done. The favorite documents for my teams, the FAQ right in the tool… these are the little things that really make a difference every day. Generally speaking, people find their way around it. We set up the folders together, so they’re pretty comfortable with it. And what we’ve always appreciated about Agilium is how responsive they are: when I have a question, I get a clear answer within half a day. For an SME like ours, that’s really helpful.
Quality and QSE Manager
Higher Education
Agilium is, overall, a fairly practical solution that allows us to work flexibly on our problems and challenges. We see the solution evolving over time. In addition, follow-up by our contacts at the service provider is smooth and consistent, which is a major plus. We appreciate the ability to work on action plans, audits, and processes. We also appreciate the flexibility offered in terms of the software interface layout.
Internal and Organizational Auditor
Manufacturers
EDM at Its Best: User-friendly system, layout, tracking of reading information…
QMS Manager
Food production
We had a great experience with a sales representative who was very attentive to our needs. The email-based workflow system with read receipts is excellent.
Quality Engineer
App for Pharmacists
So far, the setup is going very smoothly, and the configuration is very simple. The main advantages we see are its ease of use and configuration.
Director of Internal Operations & Quality Manager
Ready to transform your quality approach ?
Join the 250 organizations that manage their quality with Agilium. Our experts based in Grenoble will guide you every step of the way—with no offshore staff and no surprises.